Google Partner

Case Study

+44% Enquiries for Ombudsman

Working in partnership with one of the UK's biggest trade bodies to increase membership and installers

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The Client

The Double Glazing & Conservatory Ombudsman Scheme is one of the UK’s largest consumer protection organisations.

It is a leading trade association for the double glazing and conservatory industry and they came to us looking for a new consumer website.

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The Challenge

Due to the Ombudsman Scheme having such specialist knowledge and experience, the design and development process had to be delivered to a high calibre of standard. It was imperative that the finished website was functional as well as aesthetically pleasing. 

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The Brief

DGCOS needed a brand new website that featured detailed profiles of its installers and an integrated search functionality to source local DGCOS members.

The custom-built design also needed to include a CMS that allowed DGCOS to maintain up-to-date news and advice.

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The Journey

1. Project Planning
2. Wireframing and design
3. System build
4. Responsive interface
5. Launch/monitoring
6. Support and hosting

The Here And Now

Bespoke were thrilled to have worked in partnership with one of the biggest trade bodies in the UK and the new website will continue providing long-term benefits to the industry and its members.

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The Results

+9% Increase in Conversion Rate 

+44% Increase in Form Submissions

+25%Increase in Contact Installer Completions

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Northern HQ

Consultancy & Web Production
18 Roundhouse Court, South Rings Business Park, Preston, Lancashire, PR5 6DA

01772 591100

London HQ

1 Pancras Road, London, NC1 4AG

0203 441 6695

01772 591100

The Feedback

“Not only is our website visually appealing and optimised, but it offers a more user-friendly experience. As a consumer protection organisation, it’s important that we maintain an informative website that keeps visitors up to date with relevant information.”

Faisal Hussain, DGCOS

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Digital Lancashire Founding Member
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Digital Accelerator Programme - Next Intake July 2019
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