Client success

Bespoke website for home heating grants

Web Development

The Cosy Homes mascot Cyril the Squirrel

What is Cosy Homes in Lancashire?

Cosy Homes in Lancashire is a council-backed scheme that helps make homes more energy efficient.

It provides free grants for heating, insulation and renewable technologies to keep Lancashire homes warm.

Since launching in 2014 by 13 local councils, Cosy Homes has secured over £80 million to support residents.

The challenge

Cosy Homes in Lancashire needed a website that looked trustworthy and showed it's a real council-backed scheme.

It had to make it clear that Cosy Homes helps vulnerable residents and is not-for-profit.

The website and application form had to be simple to use, making the process easy and stress-free.

The process

Understanding the client and their customers

Strategy and design workshops

Managed delivery and launch

The Home Upgrade Grant from Cosy Homes on a mobile device

The solution

We ran a successful project together which included:

A strategy workshop to gain insight into our client and their ideal customer
A design sprint workshop to map out user journeys and define the site architecture
Wireframes and designs focused on page functionality and specific calls to action
A managed build process with each section reviewed and approved
A custom-built CMS to manage applications
Ongoing technical support

The new Cosy Homes website went live at www.chil.uk.com in 2022.

Customer reviews on the Cosy Homes website on a laptop

Credibility with local community

Application form on an iPad for Cosy Homes

Simple application form

Heating support from Cosy Homes on a laptop

Easy to understand

On time

On budget

Leads up

“We needed a website that would enhance the scheme's credibility through council affiliation, build trust with our target audience and be simple to use.

We had a really professional service with Bespoke from start to finish. Both the strategy workshop and design sprint workshop helped us create a website that prioritised the needs of the end-user.

The Bespoke staff were approachable and friendly, making the workshops an enjoyable experience. The end result was a website that helped increase the number of applications.

During and after the launch of the new website, we always received a fast response from the support desk.

We would 100% recommend the Bespoke team for any businesses looking for website design and build."

Andrea Howe

Energy Efficiency & Affordable Warmth Officer, Blackpool Council

“It’s been a real pleasure to collaborate with Cosy Homes over the past few years.

By focusing on the scheme's council-backed credibility and user experience, we were confident the site would perform really well. Since launch I’m delighted to see the number of applications have increased.

The client worked really hard in populating the site with relevant content and that’s contributed to a huge team effort that’s already producing the results we wanted.

The marketing campaigns continue to contribute to the success of the site which are already producing great results that will get better in months and years to come."